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About Security

XCITY supports SSL/TLS communication always. Uses strong encryption for all pages to send data such as personal information and credit card, you can use our site safely.

Information about our customers is an important part of our business, and we are not in the business of selling it to or sharing it with others.

Couldn’t play because Sliverlight


XCITY Player user guide


Using Windows 10
Please use Internet Explorer.
Windows 10 sets Windows Edge as default, but also installed Internet Explorer too as usual. Silverlight doesn’t work with Windows Edge, so please use Internet Explorer.
How to start Internet Explorer
In order to start Internet Explorer in Windows 10, from start button > “All Applications” > “W” > “Windows Accessory” > “Internet Explorer”.
In order to play our videos, you need to install Microsoft Silverlight. About how to install and XCITY Player or Microsoft Silverlight installation, please check “How to play XCITY Player” page.

If you get error messages, please check the corresponding error number on “Silverlight error number (Media failed~) list”.


Get “Please install Sliverlight” many times.



InternetExplorer
Tool menu (or the gear button on right top) select “Manage add-ons”

“Add-on Types” section on feft side , select “Toolbars and Extensions”.

Also, “Show:” section on left bottom, select “All add-ons”.

In the list, select “Microsoft SliverLight” on “Microsoft Corporation”.

Right click and select “Enable”.

Firefox
Form a menu button (Hamburger menu) and select “Add-ons”.

Select “Plugins” on left.

On list, change “SilverLight Plug-in” to “Always Activate”


Google Chrome

Latest version of Google Chrome released now and no longer supports Silverlight. Please use other browser than Chrome.