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  3. License error of on-demand playback is occurring [2014.07.14 18:00]

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With the digital-ID techniques provided by Thawte Inc, all your information will be protected for your privacy and security. In certain areas, such as your personal information, we use industry-standard SSL encryption to protect data transmissions. Information about our customers is an important part of our business, and we are not in the business of selling it to or sharing it with others.

News from XCITY

License error of on-demand playback is occurring [2014.07.14 18:00]


Thank you for using our service.

In 7/14 10:00 am (Japan Time), failure to our playback licensing server.
User can not get new licence for OnDemand play back.

Subject to this errors: Getting playback licence in WindowsMediaPlayer.
※ There is no problem playing with Flash Player nor XCITY Player. Also if you already have the playback license, currently not effected. Users have expired licence and have initialized licence are effected by this problem.

You get the error message after ID and password input form
GetLicenseFromURL Error, 0×800A01B6, this is not supported by the object.)

Or

GetLicenceFrom URL error (0xC00D2712 There is a problem licence.) has occurred

these messages show up (Vary slightly depend on your OS.)

We currently fixing this server problem and as soon as it is recovered, we resume our service. We apologize for inconvenience.

 

Please contact us for further information and questions at XCITY Administration below.
XCITY Administration
Phone (10:00-18:00 ) 03-5773-9578
FAX (24hrs.)03-5773-9587
MAIL (24hrs.)sakura@xcity.jp

 


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