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With the digital-ID techniques provided by Thawte Inc, all your information will be protected for your privacy and security. In certain areas, such as your personal information, we use industry-standard SSL encryption to protect data transmissions. Information about our customers is an important part of our business, and we are not in the business of selling it to or sharing it with others.

News from XCITY


[Important notice] Notice of end of supporting WindowsMediaPlayer[2015.05.01]


This is an important announcement related to all of our customers.

Thank you for using XCITY service.

Already been announcements from Microsoft, Windows Server 2003 support will be discontinued on 2015/7/15. Along with this, XCITY will discontinue to support for WindowsMediaPlayer playback, let you know about future correspondence.

Affected services by this discontinue:
On 2015/6/30, we will discontinue to support for playback AV OnDemand videos by WindowsMediaPlayer. (Will not affect for “Play Now” > “PC, Smartphone, Tablet Playback”.)
Workaround:
After 2015/7/1, please use our XCITY Player for playback.

XCITY uses WMDRM (Windows Media DRM) for our digital contents management system, but discontinue of support to Windows Server 2003, we no longer support their license.

Customers used to use WindowsMediaPlayer, please switch to XCITY Player for play our contents.

How to use XCITY Player
XCITY’s”AV OnDemand” supports Windows & Mac now!
Install Silverlight
You can download Silverlight from Microsoft for free.Silverlight
In order to use XCITY Player
you need to install Sliverlight plug-in (Free) and install XCITY Player. For detail please check “How to play XCITY Player” page.

Frequently Asked Questions

Q.What do happen already downloaded video files?
A.You can still play back downloaded contents in your computer by our XCITY Player. *However, you can’t open file to double click, you need to drag-and-drop onto opened XCITY window or use “Open file”
Q.When I double click, I got a error code “1010” or “1020” about playback license acquisition.
A.The error is cannot get playback license because end of supporting WindowsMediaPlayer. Please install XCITY Player to play videos. *However, you can’t open file to double click, you need to drag-and-drop onto opened XCITY window or use “Open file”
Q.Cannot install Silverlight.
A.Some latest browsers are not enabled pug-ins just installing due to change of security settings. When playing video files, if you get a message “Enabled Silverlight”, you can enabled plug-in to click. In order to enabled manually, please check this page “Get ‘Please install Silverlight‘ message many times”.
Q.Can not play in XCITY Player, or get a error message.
A.Please check the corresponding error number on “Silverlight error number (Media failed~) list”
If you cannot find on that page, please check same problem happens different titles, please contact us using our form.
Q.Cannot install XCITY Player.
A.If you are using OS-X (Macintosh) Safari, some limitation exists, please use another browser to install XCITY Player.
 

Please contact us for further information and questions at XCITY Administration below.

XCITY Administration Phone (10:00-18:00 ) 03-5773-9578 FAX (24hrs.)03-5773-9587 MAIL (24hrs.)sakura@xcity.jp

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