1. main
  2. Technical Infomation & FAQ
  3. The error message “When playing movie, problem in Windows MediaPlayer.”

About security

With the digital-ID techniques provided by Thawte Inc, all your information will be protected for your privacy and security. In certain areas, such as your personal information, we use industry-standard SSL encryption to protect data transmissions. Information about our customers is an important part of our business, and we are not in the business of selling it to or sharing it with others.

XCITY Privacy Policy
The error message “When playing movie, problem in Windows MediaPlayer.”

The main symptoms
-- Then press “WEB Help” button get error code “C00D11B1”.
-- Downloaded file will not play ASF file. (ASX file extension and can play to change)
-- Streaming and download both do not play
・ (Some VISTA upgrade computer from WindowsXP )
・ (Found in after upgrade graphics cards, motherboards and CPU. )

Fix
Please click these first.
--
“Connecting…” but nothing happening, please check these pages for reference.
Go to windows media player options “Player” tab, “Connect to the Internet ( overrides other commands) ” checked.


Media player network settings --
the “Tools” >> “Options” >> “Network” tab.
“Protocols for MMS URLs” section, remove checkmark on RTSP / UDP, RTSP / TCP, check HTTP only, please close the Options window press “OK” button.
Now please try to play movies on demand. If not working, set back on the original basis, RTSP / UDP, RTSP / TCP, HTTP and check with all of them.

If the above does not work please try license initialization.


If you still have problem…
This error has published page by Microsoft(Sorry,Japanese Page). There are two methods to modify the registry yourself if you would run the automatic update. Either one will be fine.
Click 「Microsoft Fix it」Button above「Microsoft Fix it 50136」.
Next Click [実行](Execution) button.
Follow the procedure of the Wizard.
Please check you can play video files after you restart PC.


*This Microsoft page change Windows registry. Please be careful about do this. Please backup registry first.