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- Technical Infomation & FAQ
- “Component Upgrade” may fail on WMP11
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XCITY Privacy Policy"Component Upgrade" may fail on WMP11
The "component upgrade" may fail when you press the Upgrade button on the following dialog right after the version 11 of Windows Media Player is launched.
Windows XP
Please roll the player back to the previous version. How to roll back WMP11
Windows Vista
If you have an error message "Windows media player cannot perform the requested action at this time (C00D11D4)" after pressing the Upgrade button, the mostly possbile cause is that the driver software of the multimedia related device is not fully compatible with WMP11. As of March 17, 2007, the symptom is confirmed with a PC with Intel G965 chipset. If applicable, please download the driver software listed in the following webpage, and install it instead of Vista’s bundled version.