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About Security

XCITY supports SSL/TLS communication always. Uses strong encryption for all pages to send data such as personal information and credit card, you can use our site safely.

Information about our customers is an important part of our business, and we are not in the business of selling it to or sharing it with others.


About new “Play Now” function

About new “Play Now” function error please check this page.


How to use “Play Now” fast forward and rewind

Click “Play” button to open Player.
Move your mouse pointer to bottom part of the player, shows menu.

Screen when “Play Now”

メニューバー

Menu

Pause/Playback
Click to start and stop
Sound Volume
Changes sound volume
Settings
Changes playback speed and quality
Full screen
Press “ESC” to exit full screen mode.

Settings: PlaySpeed(Change playback speed)

再生速度の変更

0.25
Slow Playback
0.5
Half speed (still understand talking)
Normal
Normal speed
1.25
Fast forward (still understand talking)
1.5
Fast forward (still understand talking)
2
Double speed

Settings:Quality(Video quality)

画質の変更

Auto
Select by internet speed
360P/480P/720P
Larger number to higher quality

Other, Keyboard operation (On fullscreen mode)

← key
Back 10 seconds
→ key
Forward 10 seconds
↑key
Volume up
↓key
Volume down
Space key
Pause/Play


in order to streaming AirPlay videos from iOS

From Apple TV or TV that supports AirPlay 2, you can watch XCITY AV OnDemand videos and idol videos on TV.

Supported environment

MAC
10.9 above Mac OS and latest Safari browser
iOS
iOS 9 or above iPhone, iPad and latest Safari browser

How to watch videos

  1. Connect iOS device and Apple TV or AirPlay 2 responded TV same Wi-Fi network.
    *In order to use this function, need Wi-Fi.
  2. Select video from XCITY site to play.
  3. Press play button, then press AirPlay button.
    AirPlay button shows itself after press play button.
    AirPlay button

  4. Select Apple TV or TV that supports AirPlay 2.
    Shows your name you set up at initial connection.
    AirPlay button
  5. The video show on TV screen, it’s working.

    Enjoy XCITY videos on TV screen. Operate from iOS device.

What is the difference in the streaming playback and download play?

Streaming is the system can play the videos while downloading videos data. Because there is no need to download all the data of the video, a benefit you can enjoy the video quicker.
Does not save the video data in the streaming method, if you would like to save the video data to your PC and play later, you need to select to download function.


How To Watch VR On Demand

In order to watch VR videos by personal computer and smartphone, need these specifications for your system.

On personal computer

Please use web VR support headset such as Oculus Rift or HTC Vive.

From Windows PC, need graphics processor:
NVIDIA GeForce™ GTX 1060,
AMD Radeon™ RX 480, or same level of GPU.

On iPhone and iPad

You can download playback or streaming playback by iPhone6, 6s, 7, 8 or later and iOS 9 or later.


On Android
You need phone able to play “4K video”. But, some titles are playable if you can play by streaming.






If you still have issue after checking our help, please contact us below

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