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About Security

With the digital-ID techniques provided by GeoTrust Japan, Inc. All your information will be protected for your privacy and security. In certain areas, such as your personal information, we use industry-standard SSL encryption to protect data transmissions. Information about our customers is an important part of our business, and we are not in the business of selling it to or sharing it with others.

About Payment


Is there any extra or hidden fee other than monthly flat-rate?

To use all contents on XCITY, only flat-rate fee is required, which is 2,850+Tax yen per month. There is NO extra or hidden fee.


How can I change the payment method?

You can change the payment method anytime on our web site. Go to “Change payment method” on MyXCITY page and follow the instruction. Please remember that you might need to cancel your membership depending on what kind of payment method you’re using or you’re going to change to.