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About Security

With the digital-ID techniques provided by GeoTrust Japan, Inc. All your information will be protected for your privacy and security. In certain areas, such as your personal information, we use industry-standard SSL encryption to protect data transmissions. Information about our customers is an important part of our business, and we are not in the business of selling it to or sharing it with others.

About CreditCard



How calculate one month?

Your registered as start date until date of next month as billing month.

Example
Joined day 1 of the month: day 1 of next month
Joined day 5 of the month: day 5 of next month
Joined day 30 of the month: day end of next month
Joined day 31 of the month: end of next month

Exception
January 29 ~ 31: end of next month when admission: February 28 (29 if a leap year)
Joined February 1: March 1


I cancelled membership. How long I can use?

If you canceled subscribed before end of term, your membership will end next end of term.
*If you do not contact us about cancel your membership, your membership will automatically renew at end of term.

E.g.
If you withdraw membership day 10 of month and you registered at day 15 of month, your membership will end at 15 days of the same month.
(Your last charge will be at end of month.)
If you withdraw membership day 25 of month and you registered at day 15 of month, your membership will end at 15 days of the next month. (Your last charge will be at end of month.)
*Please check the your membership end date when you request withdrawal


Who will charge me when I use my credit card for payment? What name will be on the credit card statement?

On your credit card statement, you’ll see either TCW WORLDWIDE or TCW INET SRV charged you XCITY monthly payment.
2,850+Tax yen will be charged on the last day of each month, except your first membership month.


What is “Security Code” I ask to enter registeration?

There is 3-digit number on back of your credit card, or 3 digit number following the last 4 digits of your card number.
If you can’t find security code or do not know, please contact your credit card company about this issue. (Contact number should be printed on the back of the card.)
* The security code is NOT PIN number neither 3D password.


What happens if my credit card is deactivated?

If your card charge does not go through to the credit card company, we will automatically change your membership to “free membership”.
There are some reason these happened:
-- Has not been updated for a credit card expiration date
-- Credit Limit Exceeded
-- Lost card re-issued by the Corruption (If the card number has changed)

If you wish to re-activate paid membership, the card information must be entered again.


Is there installment plan?

We are sorry, there is no installment plan.


When membership fee will charge?

End of each month. If you withdraw, end of that month will be last charge.


I canceled regesterd credit card. What happen for membership fee?

Please change other credit card.


I canceled paid membership but I still charged, I want to see a breakdown on purchase history.

The date of deduct from your bank is depends on credit card companies. Usually, it takes about two or three months.
(Same as credit card purchases in general.)

The your final charge will be on the last day of the previous month from your account expiration date. Please check the credit card statements for our charges detail.