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Help


About Security

XCITY supports SSL/TLS communication always. Uses strong encryption for all pages to send data such as personal information and credit card, you can use our site safely.

Information about our customers is an important part of our business, and we are not in the business of selling it to or sharing it with others.

About use with a smart phone and the tablet


Can I use from my Smartphone (iPhone, Android)?

You can use same ID and Password for Smartphone version too to use our services.


Can I play PC version OnDemand contents from my Smartphone?

You can play our videos same as PC version from your Smartphone. (except some videos from some makers)


Can I use in Tablet?

You can play our videos same as PC version from your Tablet. (except some videos from some makers)


When I access to the smartphone site from my tablet, it would have been moved to the PC version.

Please use the Android standard browser or Google Chrome.
※ Not available in the browser other than the above.

It you still have problems, check your device meets our recommendation environment,
· Your device model name, manufacturer name
· Use of the browser
· Detailed situation (redirected to / become pure white screen and / character to garbled, etc.)
Then contact from our inquiry form.


Recommended environment for viewing from Smartphones or Tablet?

Recommended environment Smartphone or Tablet has become as follows.
Android
OS: Android2.2 more
Browser: standard browser, Chrome

iOS
iOS4 or more (iPhone (3GS or later model), iPad, iPad mini, iPod Touch (Wi-Fi))
Browser: Safari (standard browser), Chrome

Other
Resolution: WVGA (800 × 480) or higher
Communication line: there are times when a Wi-Fi connection recommended / * 3G in the video does not play smoothly.
※ From Windows tablet / Windows RT, we can not guarantee for playback.